Airbnb CEO Brian Chesky talks about the best advice he received from Paul Graham.

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thebestfounders

2024-04-16 21:49:31

graham said something to me that i'll never forget he's now written an essay body said
do things that don't scale
and this counterintuitive
and what that meant for us was we were able to go door to door meeting every one of our users trying to provide an amazing experience and if we had only relegated ourselves to a bedroom
or office apartment
you know because that's the only thing that seems scalable we would never create an amazing experience
and oftentimes the best methodology is to start with the perfect experience just one person
get that right and then figure out how to scale something great and set of scaling semi not so great and then trying to improve it that's really hard to do